| Human-Centred Design | Change Management | Facilitation | Digital Adoption |

Human-Centred Change & Adoption

With two decades of experience leading technology change and adoption, I bring a strategic, human-centred approach to change management. I tailor frameworks to fit each organisation’s unique culture and mindset, ensuring the successful adoption of new technologies, behaviours, and processes. Acting as a bridge between the C-suite, business units, and technology teams, I translate complex information into clear, actionable insights.

I work closely with diverse stakeholder groups, maintaining agility in the face of rapid change and constant challenges. My strong communication skills allow me to deeply understand business drivers, enabling me to collaborate with clients to develop their organisational goals. With my analytical skills, I assess capabilities and identify areas for growth, helping teams achieve those goals.

Coming from a consultancy background, I thrive in fast-paced environments, driving change and adoption by leveraging emerging technology opportunities. This approach keeps organisations responsive and competitive, ensuring a smooth transition to modern ways of working. Backed by strong leadership and rich stakeholder engagement, I build authentic connections at all levels, influencing C-suite executives to advocate for and support sustainable organisational change.

  • BComm. Interactive Marketing

  • MBus. Innovation and Entrepreneurship

  • Certified Change Management, Agile Leadership and Design Thinking Practitioner

  • HCD Systems Thinking

  • HCD Strategy & Design

Sandy Catalucci

Expertise

Change Management

I build change capability within organisations by leading with effective frameworks, fostering change readiness, and delivering targeted coaching and education. I run workshops designed to help organisations create and understand their own change management strategies, ensuring they take ownership of the process. I work closely with executives and technical teams to help them understand the impacts of their technical roadmaps and develop organisational agility through mindset, behaviours, and practices.

My skills include:

  • Executive sponsorship coaching

  • Change management guidance for technical roadmaps

  • Building change champion networks and leadership coalitions

  • Planning and executing change readiness strategies

  • Managing resistance to change through coaching

  • Facilitating engaging training sessions and demonstrations

Design Thinking for Customer/User Experience & Change

I collaborate with my clients through service strategy and design, working closely to understand their pain points and uncover opportunities throughout the customer and employee journey. By blending these insights with digital solutions, I help drive meaningful business success. My expertise in this area includes:

  • Facilitating virtual workshops

  • Ideation and brainstorming sessions

  • Customer experience strategy and design

  • Developing personas

  • Journey mapping and story mapping

  • Conducting qualitative customer interviews

  • Prototyping and testing new solutions

  • Experimenting with innovative approaches

Adoption

I help organisations navigate change on both an organisational and individual level. By taking a human-centred approach to developing training needs analyses, I create impactful, targeted training that ensures optimal adoption. Through active business engagement and real-world demonstrations, I empower people to connect, collaborate, boost productivity, and acquire new skills and technologies.

My experience includes:

  • Instructor-led facilitation and demonstrations

  • Delivering virtual interactive sessions

  • Facilitating virtual workshops

  • Developing bespoke business scenario workshops

  • Creating impactful eLearning modules

  • Producing insightful instructional videos

If you’re looking for a strategic partner to guide your organisation through successful change and adoption, I’d be happy to discuss how my human-centred approach can help you achieve your goals. Whether you’re facing a complex technology transition or seeking to build organisational agility, reach out to explore how we can work together to drive meaningful, lasting change.

Change Adoption

Relevant Qualifications

  • Bachelor of Commerce

  • Master of Business, Innovation & Entrepreneurship

  • Human Centred Systems Thinking

  • Customer Experience Service and Design

  • Lean Change Agent

  • Prosci Change Management Practitioner

  • Agile Change Leadership

  • Scaled Agile Framework - Agilist

  • Microsoft Service Adoption Specialist